We’ve gotten some great feedback again this week, and even better projects to show you! If you just want to see the fun needlepoint canvases, please skip over the rest of the text below and go strait to the pictures. I got a little long winded today…
First are 3 positive reviews and one ANGRY customer.
“It came in the mail today. I love it!” – Marsha – 2104-09-15
“Got it yesterday! It looks great – going to start on it tonight! Thanks again! I’ll definitely spread the word about Needle Paint!” Mary – 2014-09-16
“Received,the painted canvas today. It looks great. Thank you very much. I’m sure I will have something else to be painted in the near future. Thank you again” – Susan – 2014-09-15
And on to the ANGRY customer (this was for the cat canvas that was featured in last week’s Friday Favorites). Have you ever felt like somebody can YELL at you through email? Well this customer loved to use the caps lock. The gist of the problem, was that when we made the canvas, it did not show the pink in the cat’s ears or the green in the cat’s eyes. The customer had said the wool colors were not correct. After a few emails with a lot of UPPER CASE ANGER, I finally figured out that the customer actually did not order any wool from us. Thus I can understand some frustration.
Now, we think that sugar is the answer to solving problems, so, every email I requested to know what we could do to fix it. We want to be sure our customers are happy with their projects. We even guarantee the quality of all of our canvases, including custom designs. So, I was a little confused as to why I kept getting ANGRY EMAILS back. I offered to remake the canvas with the adjustments, but this seemed to induce MORE ANGER. The end result is that they seem to be keeping it as is.
The reason I’m writing about this email, is I believe it may be helpful to others.
#1. What you see on the computer screen is what your canvas will look like. If you want us to adjust the canvas, all you have to do is email us, and we will email you a new preview with the adjustments.
#2. We do not hand match fiber colors on orders that are for the canvas only. It takes us a long time to kit a custom project. The computer offers a good starting point, but, when stitching animals, we often find that those colors need to be tweaked to match the animal better. We always do this when we ship a kit that includes fiber, and will request a photo if we have any questions about the design. But, for stitchers who are purchasing their own fiber, they should be able to do this on their own when they are rummaging through their stash or at the needlepoint store.
#3. If you are not happy with the way your canvas came out, please don’t get angry with us. Just let us know what you’d like us to do to fix the problem and we will take care of it! Our motto is happy customers = repeat customers and we want you to enjoy your projects. We work with a lot of needlepointers who have ordered 5+ canvases from us and keep coming back. Every customer is important to us and we will do all that we can to make sure you love your project. Worst case that happens, is that you can send back your project and we will refund it.
OK, so onto the fun stuff! Our first order for the classic car needlepoint belt canvas was timed well with two other custom projects that have boats, cars, scooters, and motorcycles. Also, a lot more fun needlepoint projects below, including a giant peacock that came out really well!
Comments on: "Friday Favorites – Peacock – Boats Cars and Motorcycle Belts – Reviews and More" (2)
So excited to see my peacock printed out, it is STUNNING! Can’t wait to get my greedy little hands all over it. Heh Heh
Re: cranky customer, sounds to me like this person is just angry in general and, couldn’t be pleased no matter what. You can’t please everyone.